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infrastructure assessment

The Case for IT Assessment

IT assessment should be the first step towards understanding your current state of technology and prepare your organization for future needs and growth. Some of the basic questions that need to be answered regarding the infrastructure of your company are as follows:  

  1. What is the status of technical documentation? 
  2. How many sources/versions of documents are there? 
  3. Are the business process and procedures documented? 
  4. Are the network topology diagrams current, if available? 
  5. Does the company have a Disaster Recovery/Business Continuity Plan? 
  6. When was the last data security audit performed?

The answers to these questions will lead to a broader understanding towards quantitative as well as qualitative nature of the information. A simple 3-step process will help you to handle your IT infrastructure. 


Our Step-By-Step Approach

Step 1: Current State Assessment 

The goal of this phase is to compile a complete set of information relating to the current “AS-IS” status of the Information Technology departmentThe compilation process should include: 

  • Identification, collection, and analysis of all current IT documentation 
  • Creation of any required artifacts not initially available from current IT documentation 

This review process must be comprehensive enough to enable a solid baseline in order to build an accurate roadmap that includes all recommended improvements with associated benefits/ROI. 

 Step 2: Future State Assessment 

The goal of this phase is to build the information technology capabilities that will be required to support the business vision, strategies and goalsThe “Future-State” review will examine each of the elements identified in the “AS-IS” assessment. We will focus on:  

  • Establishing clarity of Business Vision (BV) 
  • Identify IT processes required to support the BV 
  • Identify IT technologies required to support the BV 
  • Identify best practices benchmarks for IT

Key questions answered during this phase are focused on Business and IT vision alignment.  During our process some of the queries will be: 

  • Is the business vision clearly understood by IT leadership? 
  • What IT services should remain internally managed by IT and what could be outsourced? 
  • Do opportunities exist to expedite improvements to lower costs, improve service, or both? 
  • Does a clear view of the current business “pain points” exist? 
  • What is the level of IT’s understanding of the business model, process, and services?

Step 3: GAP Analysis / Roadmap 

After completing the “Current State” and “Future State” assessments, the next phase of the methodology involves comparing each of the components and clearly identifying the gap that exists between each assessment.   Several critical questions are analyzed during this phase of the process.  These include:  

  • Does each gap identified have a proposed resolution – people, process, and/or technology solution? 
  • Does each solution have a defined ROI or business metric impact? 
  • Are “low hanging fruit” solutions identified to gain quick business returns, build momentum, and increase IT staff engagement? 
  • What are the key dependencies of the changes being proposed? 
  • Are any technology solutions being proposed “early stage” in terms of maturity? 
  • What opportunities exist to increase IT’s business focus and decrease IT’s technical focus?

A clear linkage to the Business Vision is essential and the pace of change needs to be in complete alignment with the IT and organizational ability to adopt. This three-phase assessment process will produce the asphalt necessary to fill in the potholes left behind by the freeze and thaw on that long road to success. 

Years experience


Years experience
Certified experts


Certified experts
End user satisfaction


End user satisfaction
Global reach


Global reach
Service desk


Service desk

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs, rather than spending thousands of dollars on hardware and software upfront.